A SIM, or Subscriber Identity Module, enables a mobile device to connect to a specific phone number and network carrier. Unlike traditional SIM cards, an eSIM is a digital version that is embedded within the device rather than being a physical card. Mobile devices can support multiple eSIMs, allowing users to switch between carriers and plans seamlessly.

eSIMs provide greater flexibility in managing your service plans. They are particularly useful when traveling abroad, as they are more cost-effective than international data roaming packages or day passes offered by your home carrier. When you are on the go and unable to access wi-fi, a secondary eSIM allows your mobile device to connect to the internet via local carrier networks. This enables you to use internet-enabled apps such as WhatsApp and Signal to make calls and send text messages to local contacts, Google Maps for navigation, Uber for booking rides, and Google Translate for communicating in foreign languages. Additionally, you can use your mobile device with an eSIM as a hotspot to connect other devices, such as a laptop, to the internet.

We exclusively resell eSIM data plans, which do not include local phone numbers. Due to country-specific regulations requiring proof of identity and address, obtaining a local phone number may involve a lengthy process in some regions. Phone numbers are typically provided by network carriers, which we are not. As a result, our eSIM plans support internet-based communication only, allowing you to make calls and send messages via apps like WhatsApp and Signal.

Before purchasing an eSIM, ensure that your mobile device is unlocked. If your device is locked to a specific network carrier, contact their support team to request an unlock before proceeding with your eSIM purchase. Ensure your phone's operating system is compatible with our services. We support iOS 17.4+ and Android 10+.

To verify whether your phone is locked or unlocked, follow the steps provided below.

iPhone: Open the Settings app. Tap General > About. Scroll down to "Carrier Lock". If the setting is "No SIM restrictions", your phone is unlocked.

Android: Open the Settings app. Tap Connections > Mobile networks > Network operators. Tap "Select automatically". If you see multiple networks including your own carrier, your phone is unlocked. Note: If you see a single network, it doesn't necessarily mean that your phone is locked. It is possible that you are in an area where just one network is available. When in doubt, contact your network carrier to confirm whether your phone is unlocked.

Selecting the right eSIM data plan depends on the length of your stay and how much internet usage you anticipate. Here’s a general breakdown:

• 1 GB (7 days) – Ideal for a short, one-week trip, mainly for internet browsing, emailing including small attachments, sending text messages and making short calls through messaging apps like WhatsApp or Signal, using maps, booking transportation and tickets, and sharing a few photos.
• 3 GB (30 days) – Best for stays of one to three weeks, covering all of the above while allowing for short calls on WhatsApp or Signal, sharing multiple photos, and a few short videos.
• 5 GB (30 days) – Well-suited for three to four weeks, supporting moderate multimedia use, such as music streaming, downloading short videos, and making longer calls on messaging apps.
• 10 GB (30 days) – Also suitable for three to four weeks, but with additional capacity for video conferencing (Zoom, Teams) and increased music and podcast streaming.
• 20 GB & 50 GB (30 or 90 days) – Recommended for business travelers relying on mobile hotspots, downloading large attachments, attending video conferences, and working on sizable documents.
• 50 GB (180 days) – Designed for long-term visitors, such as backpackers and exchange students, or professionals needing heavy internet access over an extended period.

For most leisure travelers, the 5 GB plan is typically a solid choice. Business travelers might find the 20 GB or 50 GB plans more suitable for work-related tasks.

Please install the eSIM prior to starting your journey. Contact your wireless carrier if your phone needs to be unlocked. Ensure your phone's operating system is compatible with our services. We support iOS 17.4+ and Android 10+.

To install your eSIM on your unlocked device:
1. Confirm your device has internet service for the installation (e.g. Wi-Fi).
2. You should have received an email containing installation instructions after purchasing the eSIM (if you don't see it in your Inbox, check the Spam folder).
3. Click the link provided in the email to install the eSIM on your Apple or Android device.
4. Follow the prompts on your device and install the eSIM as a secondary line.

To install the eSIM using the QR code provided in the email with installation instructions:
1. Open the email on a separate device (example: a laptop or another mobile device).
2. On the device where the eSIM needs to be added, open the camera app or a QR code scanning app, and scan the QR code provided.
3. Follow the prompts on your device and install the eSIM as a secondary line.

After reaching your travel destination, follow these steps to activate the secondary eSIM:
1. Open the Settings app. On an iPhone/iOS device, tap Mobile Data/Cellular. On an Android device, tap Connections > eSIM Manager.
2. Turn on the secondary eSIM.
3. Wait for a few minutes for the eSIM to connect to a local network before using any app. If the device is unable to connect to the network, try turning on Airplane mode, and off again. Alternatively, restart your phone.
4. Tap on the secondary eSIM in Settings and turn on "Data roaming".
5. Turn OFF your primary line to avoid home carrier roaming charges.

Please contact us if you need support. We will try to respond to your concerns as promptly as possible.

Network accessibility, signal strength, and speed vary depending on the carriers in your destination country. In some areas, particularly remote regions, you may encounter dead zones where connectivity is non-existent or weaker than in larger cities. It’s always advisable to check local coverage maps or verify network reliability before traveling to a remote area.

The usage clock starts ticking after you make the first call or exchange data using an app, such as sending a WhatsApp message, navigating with Google Maps, or booking a ride via Uber.

The plan stays active until the allocated data is completely used up, the purchased duration ends, or the day after its expiration—whichever happens first. The expiration date for the eSIM data plan is set at 180 days from the purchase date.

On an iPhone/iOS device, open the Settings app and tap Cellular. On an Android device, open the Settings app and tap Connections > Data usage.

We can track the usage of your data plan. If your data usage remains unused, we will issue a refund. To request a refund, please contact us with your order details, including the order number, name, and eSIM plan purchased.

Not at this time, but we are working on introducing this feature in the future.

Follow these steps to activate the primary eSIM:
1. Open the Settings app. On an iPhone/iOS device, tap Mobile Data/Cellular. On an Android device, tap Connections > eSIM Manager.
2. Turn on the primary eSIM.
3. Wait for a few minutes for the eSIM to connect to a local network before using any app. If the device is unable to connect to the network, try turning on Airplane mode, and off again.
4. Turn OFF the secondary line.

Please contact us if you need support. We will try to respond to your concerns as promptly as possible. If we are unable to solve your issue, you would need to contact your mobile service provider.

An eSIM will not connect to a network unless your airplane is on land or your cruise ship is near a major port. While in-flight or sailing in open waters, traditional cellular networks are unavailable, and connectivity depends on specialized satellite or onboard wi-fi services.

Here's an alphabetically sorted list of countries and the respective carrier in each of them: Abania (Telekom.al, Vodafone), Argentina (Movistar), Armenia (Beeline, MTS), Australia (Optus), Austria (Drei), Azerbaijan (Bakcell), Belgium (Base, Orange, Proximus), Bolivia (Tigo), Bosnia-Herzegovina (HT-ERONET, BH Mobil), Botswana (Mascom, Orange), Brazil (TIM, Claro, Vivo), Bulgaria (Vivacom), Cameroon (Orange 4G, MTN Cameroon), Canada (Rogers Wireless, Videotron), Central African Republic (Orange), Chad (Airtel), Chile (Movistar, WOM), China mainland (China Mobile, China Unicom), Colombia (Movistar, Tigo 5G), Costa Rica (Movistar, Claro), Côte d'Ivoire - Orange, Croatia (Tele2, A1), Cyprus (Vodafone, PrimeTel), Czech Republic (Vodafone, O2), Democratic Republic of Congo (Orange, Airtel), Denmark (Drei, Telia, TDC), Ecuador (Movistar), Egypt (Orange, Etisalat), El Salvador (Tigo, Movistar, Claro), Estonia (Telia, Elisa), Eswatini (Swazi MTN, Swazi Mobile), Finland (Telia, DNA, Elisa), France (SFR, Bouygues, Free Mobile, Orange), Gabon (Airtel), Germany (Vodafone, O2), Ghana (Vodafone, MTN, AirtelTigo), Gibraltar (GibTel), Greece (Vodafone, Wind), Guam (IT&E Wireless), Guatemala (Claro, Movistar, Tigo), Guinea‑Bissau (MTN Areeba), Honduras (Tigo, Claro), Hong Kong (Drei, SmarTone, csl/1010), Hungary (Telenor Hungary, Vodafone), Iceland (Nova), India (Airtel, Jio), Indonesia (Drei, Indosat Ooredoo, Telkomsel), Ireland (Vodafone, Drei), Israel (Partner, Hot Mobile, Pelephone, PHI Networks), Italy (Vodafone, Wind), Japan (NTT Docomo, KDDI/au, Rakuten Mobile), Jordan (Zain, Umniah), Kazakhstan (Tele2.kz, Beeline), Kenya (Airtel), Kosovo (IPKO), Kuwait (Zain, Ooredoo), Kyrgyzstan (Beeline), Latvia (LMT, Bite), Liberia (Lonestar Cell MTN), Liechtenstein (FL1, 7acht), Lithuania (Telia, BITĖ), Luxembourg (POST, Tango, Orange), Macau (Drei), Madagascar (Airtel), Malawi (Airtel), Malaysia (U Mobile, CelcomDigi), Mali (Orange), Malta (GO, Vodafone, Melita), Mauritius (my.t), Mexico (Telcel, Movistar), Moldova (Orange, Unitė), Montenegro (Telenor, m:tel CG, T‑Mobile), Morocco (Orange Morocco), Netherlands (Vodafone, KPN), New Zealand (Vodafone, Spark), Nicaragua (Movistar), Niger (Orange, Airtel), Nigeria (MTN, Airtel), North Macedonia (Telekom.mk, vip), Norway (Telia), Oman (Omantel), Pakistan (Jazz), Panama (Movistar), Paraguay (Tigo, Claro), Peru (Claro, Movistar), Philippines (SMART), Poland (Orange, Play, Plus), Portugal (NOS, Vodafone, MEO), Puerto Rico (Claro), Qatar (Ooredoo, Vodafone), Republic of the Congo (Airtel), Romania (Vodafone, Orange, Digi.Mobil), Saudi Arabia (Mobily, Zain), Senegal (Orange), Serbia (VIP, Telenor, mts), Seychelles (Airtel), Singapore (StarHub, SingTel, TPG Telecom), Slovakia (Orange, O2), Slovenia (Mobitel, Telemach, A1), South Africa (MTN, Vodacom, Cell C, Telkom), Spain (Vodafone, Orange, Movistar, Yoigo), Sri Lanka (Etisalat, Dialog, Mobitel, Hutch), Sweden (Drei, Telia), Switzerland (Sunrise, Salt, Swisscom), Taiwan (Chunghwa, FarEasTone), Tanzania (Airtel, Vodacom), Thailand (TrueMove H, CAT, AIS), Tunisia (Orange), Turkey (Türk Telekom, Turkcell), Uganda (Airtel, MTN), Ukraine (lifecell, Kyivstar), United Arab Emirates (Etisalat), United Kingdom (O2, Drei, Vodafone), United States (Verizon), Uruguay (Movistar, Claro, Antel), Uzbekistan (Beeline), Zambia (Airtel, MTN)

We understand that there are times when you do need to receive calls and SMS on the home country mobile phone number. For example, one-time passwords for bank transactions, checking voicemail, respond to SMS, etc.

To receive calls and SMS on your main number, follow these steps:
1. Ensure your phone is connected to wi-fi and wi-fi calling is enabled in Settings. This step is important because even though inbound calls and SMS may be free of charge, outbound calls, SMS, and data usage are often chargeable. Check your home country mobile carrier's policies.
2. Turn off Data Roaming just as a precaution.
3. Turn on the primary eSIM.

Reverse your actions after receiving all your calls and SMS.